Service Dispatch Pro — Customer & Field Coordination

VA Masters; Murcia; On-site; PHP 240,000 - 360,000; Full time

Job summary

VA Masters in the Philippines is seeking a dependable Dispatcher/Admin Support Specialist to be the front-line contact for service calls. You will coordinate with field drivers, manage call intake, and ensure smooth daily communication between customers and the team.

The ideal candidate is a clear communicator who can quickly learn our systems and scripts, represent the company professionally on every call, and work with minimal supervision in a fast-paced environment.

Qualifications

• Experience with dispatch or field service management software.
• Clear, professional English on phone.
• Able to follow structured call scripts.
• Able to coordinate with field-based team members.
• Reliable with minimal supervision.

Responsibilities

• Answer and handle incoming calls for service requests.
• Coordinate with field drivers on job assignments and status.
• Log and track service requests in the dispatch system.
• Follow provided scripts to maintain consistency.
• Monitor partner network platforms for service requests.
• Keep accurate call and job records in the tracking system.
• Provide timely status updates to customers.
• Escalate urgent or complex issues when needed.

Skills

Dispatch software

Phone communication

Call scripts

Field coordination

Written communication

Job description

VA Masters in the Philippines is seeking a dependable Dispatcher/Admin Support Specialist to be the front-line contact for service calls. You will coordinate with field drivers, manage call intake, and ensure smooth daily communication between customers and the team.

The ideal candidate is a clear communicator who can quickly learn our systems and scripts, represent the company professionally on every call, and work with minimal supervision in a fast-paced environment.