Remote Senior Customer Care & Phone Specialist

Living in a Bubble; Metro Manila; Remote; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Remote work

Paid onboarding

Clear path to Lead role

Job summary

Living in a Bubble, a small remote team designing premium campervan products, seeks a customer service lead to be the voice of the brand on the phone. You will assist customers pre-sale, explain fitment, take orders over the phone, and follow up quotes.

You will respond to emails, chats, and social messages in a warm, clear tone, handle order updates and returns, and keep SOPs up to date. Remote role based in the Philippines with Brisbane-time hours and structured onboarding.

Qualifications

• Excellent spoken and written English required.
• 3+ years in phone-based customer service or sales role demanded.
• Track record of phone sales or retention against a target.
• High attention to detail and quick learning of technical products.

Responsibilities

• Handle phone-based pre-sales and orders, assist customers in choosing products and bundles.
• Explain product fitment and installation; respond to inquiries via email, chat and social messages.
• Maintain SOPs, templates and fitment guides; flag recurring issues with evidence for fixes.
• Monitor response times and customer satisfaction; provide weekly updates to co-founders.

Skills

Excellent spoken English

Excellent written English

Phone-based customer service

Phone sales/retention against a target

Attention to detail

Learn technical products quickly

Tools

Gorgias or similar helpdesk

Shopify

Asana

Slack

Job description

Living in a Bubble, a small remote team designing premium campervan products, seeks a customer service lead to be the voice of the brand on the phone. You will assist customers pre-sale, explain fitment, take orders over the phone, and follow up quotes.

You will respond to emails, chats, and social messages in a warm, clear tone, handle order updates and returns, and keep SOPs up to date. Remote role based in the Philippines with Brisbane-time hours and structured onboarding.