Remote Customer Service Advisor — Growth & Benefits

MicroSourcing International; Quezon City; Remote; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing invites applications for a Customer Service Advisor. You will respond to inbound/outbound inquiries via voice, email, and live chat, resolve issues per policy, and document interactions in CRM.

Maintain a professional, empathetic tone, hit KPIs for quality and handle times, and escalate when needed. This remote role offers a midshift with opportunities for growth and development.

Qualifications

• Excellent verbal and written English communication required.
• Ability to resolve complaints calmly and manage high-pressure situations.
• Navigate multiple software systems and CRM databases while communicating with customers.
• Willingness to work shifting schedules including nights, weekends, and holidays.
• High attention to logging accurate account records and ticket details.

Responsibilities

• Respond to inbound and outbound customer inquiries across voice calls, email, and live chat.
• Resolve customer concerns, complaints, and requests following company policies.
• Document interactions and resolutions in CRM and ticketing systems.
• Meet KPIs for quality, handle times, and resolution rates.
• Escalate complex issues using escalation protocols.
• Maintain professional and empathetic tone when de-escalating customers.
• Keep product knowledge and policies up to date.

Skills

Communication

Problem-Solving & De-escalation

Multitasking & System Navigation

Schedule Flexibility

Detail & Accuracy

BPO Experience

Voice/Chat/Email Support

Zendesk

Salesforce

Freshdesk

Tools

Zendesk

Salesforce

Freshdesk

Job description

MicroSourcing invites applications for a Customer Service Advisor. You will respond to inbound/outbound inquiries via voice, email, and live chat, resolve issues per policy, and document interactions in CRM.

Maintain a professional, empathetic tone, hit KPIs for quality and handle times, and escalate when needed. This remote role offers a midshift with opportunities for growth and development.