Remote Customer Service Pro — Growth & Perks

MicroSourcing International; Manila; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare coverage day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing International is hiring a Customer Service Representative to handle inbound inquiries via phone, email, and live chat from a remote home office in Metro Manila. The role includes confirming orders, processing returns, and offering product recommendations to drive sales.

The ideal candidate communicates clearly in English, types 50–55 WPM, and maintains detailed CRM notes while managing multiple channels and shift flexibility.

Qualifications

• Excellent oral and written English communication skills.
• Accurate typing ability of 50–55+ WPM.
• Private home office setup with a minimum 25 Mbps primary internet connection and a reliable backup line.
• High level of reliability and attendance.
• Experience handling multi-channel support (voice, email, chat).

Responsibilities

• Handle inbound customer inquiries across phone, email, and live chat.
• Confirm customer orders and ensure shipping information is accurate.
• Manage return authorizations, exchanges, and refunds.
• Provide product recommendations and capitalize on sales opportunities during calls.
• Maintain accurate customer interaction records and log detailed notes in the CRM.

Skills

English communication

Typing speed 50-55 WPM

Multichannel support

CRM usage (Salesforce Zendesk)

Tools

Salesforce

Zendesk

Job description

MicroSourcing International is hiring a Customer Service Representative to handle inbound inquiries via phone, email, and live chat from a remote home office in Metro Manila. The role includes confirming orders, processing returns, and offering product recommendations to drive sales.

The ideal candidate communicates clearly in English, types 50–55 WPM, and maintains detailed CRM notes while managing multiple channels and shift flexibility.