Remote Customer Service & Admin Coordinator

Scalesource; Philippines; Remote; PHP 15,000 - 18,000; Full time

Job summary

Scalesource is hiring a Customer Service & Admin Assistant for a remote role. You will manage the full communication lifecycle across phone, email, SMS and chat, schedule and confirm appointments, and keep CRM records up to date to support multiple franchise locations.

The role requires 3+ years in customer-facing or admin support, strong CRM experience, and a reliable home office setup with internet access. Apply now to join a fast‑paced, growth‑oriented team.

Qualifications

• 3+ years in customer-facing or admin support roles.
• Handled 60+ customer interactions/day for 6+ consecutive months.
• 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM.
• Professional home office setup and reliable internet

Responsibilities

• Own inbound/outbound coverage across phone, email, SMS, and chat.
• Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery.
• Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current.
• Handle routine franchise admin so managers stay focused on operations.
• Run escalations per a clear SOP set at onboarding

Skills

Customer service

Time management

Communication

Tools

Zendesk

HubSpot

Salesforce

ServiceTitan

Job description

Scalesource is hiring a Customer Service & Admin Assistant for a remote role. You will manage the full communication lifecycle across phone, email, SMS and chat, schedule and confirm appointments, and keep CRM records up to date to support multiple franchise locations.

The role requires 3+ years in customer-facing or admin support, strong CRM experience, and a reliable home office setup with internet access. Apply now to join a fast‑paced, growth‑oriented team.