Customer Service & Admin Assistant

Scalesource; Philippines; Remote; PHP 15,000 - 18,000; Full time

Job summary

Scalesource is hiring a Customer Service & Admin Assistant for a remote role. You will manage the full communication lifecycle across phone, email, SMS and chat, schedule and confirm appointments, and keep CRM records up to date to support multiple franchise locations.

The role requires 3+ years in customer-facing or admin support, strong CRM experience, and a reliable home office setup with internet access. Apply now to join a fast‑paced, growth‑oriented team.

Qualifications

• 3+ years in customer-facing or admin support roles.
• Handled 60+ customer interactions/day for 6+ consecutive months.
• 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM.
• Professional home office setup and reliable internet

Responsibilities

• Own inbound/outbound coverage across phone, email, SMS, and chat.
• Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery.
• Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current.
• Handle routine franchise admin so managers stay focused on operations.
• Run escalations per a clear SOP set at onboarding

Skills

Customer service

Time management

Communication

Tools

Zendesk

HubSpot

Salesforce

ServiceTitan

Job description

Customer Service & Admin Assistant

Salary: ₱1,500 monthly

Company: Scalesource Job Type: Full Time Philippines

Job Description - Customer Service & Admin Assistant

Customer Service / Admin Assistant

Location: Remote (Work from Home)
Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) |
Compensation: $1,250 USD/month first 90 days, $1,500 USD/month after

About the Role
Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage.

What You'll Actually Do

• Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
• Manage appointments end-to‑end: scheduling, confirmations, reschedules, reminders, light service recovery
• Keep CRM/help desk notes, tags, statuses, and follow‑up tasks clean and current
• Handle routine franchise admin so managers stay locked on operations
• Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding

Requirements

• 3+ years in customer-facing or admin support roles
• Handled 60+ customer interactions/day for 6+ consecutive months
• 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
• Willing to undergo necessary training assessment as part of the recruitment process.
• Professional home office setup and reliable internet

Benefits

• Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
• Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
• Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
• Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
• Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run