Remote Customer Experience Specialist

MCI; Quezon City; Remote; PHP 223,200 - 279,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meals during training

Allowances for rice, clothing, and meals

Performance and loyalty bonuses

Job summary

MCI Careers is seeking a Remote Customer Service Agent based in Quezon City, Philippines. You will assist a diverse range of clients, handling inbound and outbound calls, resolving issues, and providing exceptional customer service. Ideal candidates should possess previous call center and work-from-home experience, a high school diploma, and strong English proficiency. MCI offers competitive compensation and a variety of benefits, including HMO coverage and performance bonuses.

Qualifications

• Must be 18 years or older.
• Previous call center experience is required.
• Work from home experience is required.
• High speed internet connection is essential.
• Ability to troubleshoot and follow up.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Resolve customer issues on the first call.
• Research and retrieve information to support customers.
• Document interactions and process claims.
• Guide customers to find the best solutions.

Skills

Problem-solving

Strong English proficiency

Interpersonal skills

Typing speed of 20+ WPM

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI Careers is seeking a Remote Customer Service Agent based in Quezon City, Philippines. You will assist a diverse range of clients, handling inbound and outbound calls, resolving issues, and providing exceptional customer service. Ideal candidates should possess previous call center and work-from-home experience, a high school diploma, and strong English proficiency. MCI offers competitive compensation and a variety of benefits, including HMO coverage and performance bonuses.