Remote Call Center Specialist | Elevate CX

MCI; Lipa; Remote; PHP 279,000 - 446,400; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Career growth opportunities

Free meals during training

Performance and loyalty bonuses

Job summary

MCI Careers is seeking Remote Call Center Representatives based in Lipa, Philippines. This role involves handling both inbound and outbound calls, providing exceptional customer service, and requires strong English proficiency as well as prior call center experience. Ideal candidates will have a high-speed internet connection and a quiet work environment. MCI values employee contributions and offers competitive compensation and benefits, including HMO coverage, career growth opportunities, and performance bonuses.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• Work from home experience preferred.
• High-speed internet connection necessary.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues effectively.
• Research information to support customer needs.
• Document interactions accurately.
• Guide customers to find the best solutions.

Skills

Strong command of the English language

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Troubleshooting skills

Education

High school diploma or equivalent

Job description

MCI Careers is seeking Remote Call Center Representatives based in Lipa, Philippines. This role involves handling both inbound and outbound calls, providing exceptional customer service, and requires strong English proficiency as well as prior call center experience. Ideal candidates will have a high-speed internet connection and a quiet work environment. MCI values employee contributions and offers competitive compensation and benefits, including HMO coverage, career growth opportunities, and performance bonuses.