Remote Customer Experience Specialist

Visa Hunt; Philippines; Remote; PHP 2,586,206 - 4,064,039; Full time

Job summary

Clipboard is hiring Worker Operations Customer Experience Specialists to support 60,000+ professionals on our platform. You will handle real-time issues across chat, voice, and email, while building deep operational expertise in a fast-moving environment.

We value proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many leaders began in this role, with growth opportunities from within.

Qualifications

• Fluent, professional-level English communication skills, both written and verbal.
• Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally.
• Comfortable learning new tools, systems, and workflows quickly.

Responsibilities

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve issues in real time, including onboarding and platform-related questions.
• Investigate cases using Zendesk and Salesforce with clear documentation.
• Troubleshoot issues independently and escalate when needed.
• Guide new professionals through onboarding and help them build platform confidence.

Skills

Fluent English

Customer service

Communication

Problem-solving

Multitasking

Education

High school diploma

Tools

Zendesk

Salesforce

Job description

Clipboard is hiring Worker Operations Customer Experience Specialists to support 60,000+ professionals on our platform. You will handle real-time issues across chat, voice, and email, while building deep operational expertise in a fast-moving environment.

We value proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many leaders began in this role, with growth opportunities from within.