Remote Customer Experience Specialist — Real‑Time Support

Clipboard; Manila; On-site; PHP 662,983 - 847,145; Full time

Job summary

Clipboard is seeking Worker Operations Customer Experience Specialists to provide support for over 60,000 users. The role involves delivering fast, accurate, and empathetic support through chat, voice, and email while working in a dynamic environment.

The ideal candidates will possess fluent English communication skills, strong customer service instincts, and the ability to thrive in fast-paced settings. Compensation ranges from $10.8K to $13.8K, with a schedule that requires five days of availability each week, including weekends.

Qualifications

• Fluent, professional-level English communication skills, both written and verbal.
• Strong customer service instincts and ability to communicate clearly, empathetically.
• Proactive problem-solver who takes initiative without waiting for direction.

Responsibilities

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues.
• Investigate cases using tools like Zendesk and Salesforce.

Skills

Fluent English communication skills

Strong customer service instincts

Comfortable learning new tools quickly

Proactive problem-solving

Strong attention to detail

Ability to work under pressure

Collaborative teammate

Comfortable across communication channels

Job description

Clipboard is seeking Worker Operations Customer Experience Specialists to provide support for over 60,000 users. The role involves delivering fast, accurate, and empathetic support through chat, voice, and email while working in a dynamic environment.

The ideal candidates will possess fluent English communication skills, strong customer service instincts, and the ability to thrive in fast-paced settings. Compensation ranges from $10.8K to $13.8K, with a schedule that requires five days of availability each week, including weekends.