Remote Customer Care Specialist – Multichannel Support

Recruitify_HR; Philippines; Hybrid; PHP 223,000 - 469,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Recruitify_HR is seeking a customer support specialist to provide exceptional service across phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions in the CRM.

The role requires 1–3 years of experience, a bachelor's degree, and strong communication with empathy. Ability to work in a fast-paced environment and potential for remote work in a standard office setting.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1–3 years of experience in customer service or a related field.
• Strong communication and empathy with customers.

Responsibilities

• Provide exceptional customer support across phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain a detailed knowledge of company products and services to assist customers effectively.
• Collaborate with team members to improve customer service processes and outcomes.
• Document customer interactions and feedback accurately in the CRM system.

Skills

Strong communication

Empathy

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR is seeking a customer support specialist to provide exceptional service across phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions in the CRM.

The role requires 1–3 years of experience, a bachelor's degree, and strong communication with empathy. Ability to work in a fast-paced environment and potential for remote work in a standard office setting.