Remote Customer Experience Specialist

Applied Labs; Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay

Wellness program

Learning budget

Global BPO exposure

Work-life balance

Job summary

HelloConnect is seeking a Customer Care Specialist to join our growing e-commerce support team. You will handle inquiries across email, chat, social channels, and assist with orders, returns, and product information in a fast-paced, technology-driven environment.

You will collaborate with Operations and Retail teams, maintain brand voice, and contribute to continuous improvement while delivering exceptional customer experiences from a work-from-home setup.

Qualifications

• Experience in customer service or similar omni-channel role.
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Responsibilities

• Manage customer inquiries via email, live chat, social media and other digital channels.
• Monitor and respond to social media while maintaining brand voice.
• Process orders, returns and related admin tasks.
• Provide product information and address questions.
• Resolve issues with ownership and accountability.
• Follow up to deliver end-to-end experience.
• Identify recurring concerns and share feedback for improvements.
• Generate and maintain reports.
• Escalate system issues promptly.
• Collaborate with Operations and Retail teams to support order fulfillment.
• Communicate feedback and trends to Team Leader.
• Consistently achieve team performance goals and quality targets.

Skills

Omni-channel support

E-commerce platforms

CRM systems

Excellent written English

Problem solving

Organized

Team collaboration

Overtime flexibility

Adaptability to new tech

Tools

CRM tools

E-commerce platforms

Job description

HelloConnect is seeking a Customer Care Specialist to join our growing e-commerce support team. You will handle inquiries across email, chat, social channels, and assist with orders, returns, and product information in a fast-paced, technology-driven environment.

You will collaborate with Operations and Retail teams, maintain brand voice, and contribute to continuous improvement while delivering exceptional customer experiences from a work-from-home setup.