Customer Engagement Specialist | Work From Home

Connext Global Solutions Inc; Philippines; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Night differential 25%

Attendance bonuses

Mid-year Bonus

Competitive compensation

Life insurance

HMO Insurance

Great company culture

Job summary

Connext is seeking a Customer Engagement Specialist to proactively engage registered leads via high-volume outbound calls, welcoming them and confirming class information for upcoming financial education sessions. You will answer basic questions and encourage attendance while maintaining a professional and friendly tone.

The role involves following a schedule, meeting daily call targets, and documenting all interactions in the CRM to ensure seamless lead management with the US client.

Qualifications

• Minimum of one year experience in high-volume outbound calling or another phone-based customer engagement role.
• Experience using CRM, customer databases, or call-tracking systems.
• Comfortable making frequent outbound calls throughout the workday.
• Confident, warm, and personable phone presence.

Responsibilities

• Make high-volume outbound calls to registered leads.
• Contact new leads promptly per schedule.
• Make follow-up attempts as needed.
• Maintain a professional, friendly tone.
• Meet daily and weekly call targets.
• Confirm class dates, times, and access details.
• Answer questions and address attendance concerns.
• Build rapport and engage leads naturally.
• Document calls, outcomes, and follow-ups in CRM.

Skills

High-volume outbound calling

CRM software

Excellent communication

Customer engagement

Tools

CRM systems

Call-tracking systems

Job description

Req ID: 5076
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Customer Engagement Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential
• Perfect Attendance Bonus
• Mid-year Bonus!
• Competitive compensation
• Life insurance
• HMO Insurance
• Great company culture

What is the job?

The Customer Engagement Specialist is responsible for proactively engaging registered leads through high-volume outbound calls to welcome them, confirm class information, answer basic questions, and encourage attendance at upcoming financial education classes.

Responsibilities

• Make high-volume outbound calls to registered leads.
• Contact new leads promptly per schedule.
• Make follow-up attempts as needed.
• Maintain a professional, friendly tone.
• Meet daily and weekly call targets.
• Confirm class dates, times, and access details.
• Answer questions and address attendance concerns.
• Build rapport and engage leads naturally.
• Document calls, outcomes, and follow-ups in CRM.

Qualifications

• Minimum of one (1) year experience in high-volume outbound calling or another phone-based customer engagement role.
• Experience using CRM, customer databases, or call-tracking systems.
• Comfortable making frequent outbound calls throughout the workday.
• Confident, warm, and personable phone presence.