Customer Support Specialist | Remote

Connext Global Solutions Inc; Philippines; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Night differential 25%

Perfect attendance bonus

Mid-year bonus

Competitive compensation

Life insurance

HMO Insurance

Great company culture

Job summary

Connext is seeking a Customer Support Specialist to engage with customers via voice, email, and other channels for a US-based client. Earn bonuses like night differential and attendance rewards while enjoying life insurance and HMO coverage in a supportive culture.

You will handle inquiries, provide accurate information, and work with cross-functional teams to ensure high-quality service and effective issue resolution across channels.

Qualifications

• Minimum 2 years of customer service or technical support experience.
• Clear and coherent written and verbal communication.
• Strong organizational skills with ability to work independently and meet deadlines.

Responsibilities

• Handle inquiries via phone, email, and other channels.
• Provide professional and efficient customer service.
• Resolve complex customer issues and complaints.
• Troubleshoot and investigate customer concerns.
• Follow procedures and escalate when needed.
• Provide accurate product and service information.
• Maintain detailed customer interaction records.
• Collaborate with technical, sales, and operations teams.
• Collect and communicate customer feedback.

Skills

Customer service

Technical support

Communication skills

Multi-tasking

Education

High school or bachelor’s degree in business, communications, or related field

Job description

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Customer Support Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential

• Perfect Attendance Bonus

• Mid-year Bonus!

• Competitive compensation
• Life insurance
• HMO Insurance
• Great company culture

What is the job?

The Customer Support Specialist is responsible for engaging with customers via voice calls, email, and other channels to deliver professional and efficient service.

Responsibilities

• Handle customer inquiries via phone, email, and other channels.
• Provide professional and efficient customer service.
• Resolve complex customer issues and complaints.
• Troubleshoot and investigate customer concerns.
• Follow procedures and escalating issues when needed.
• Provide accurate product and service information.
• Maintain detailed customer interaction records.
• Collaborate with technical, sales, and operations teams.
• Collect and communicate customer feedback.

Qualifications

• High school or bachelor’s degree in business, communications, or any related field
• At least two (2) years of experience in customer service or technical support roles.
• Clear and coherent in both written and verbal communication skills to provide precise and understandable information.
• Strong organizational skills including the ability to work independently without constant supervision, to handle multiple assignments while meeting assigned deadlines and exhibits decision-making capabilities.