Dynamic Call Center Sales Rep - Inbound/Outbound

MCI; San Fernando; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

MCI is a global business services company delivering CX, BPO, and technology solutions. We seek enthusiastic Sales Representatives to connect with customers, promote products, and drive sales through engaging conversations.

If you thrive in a fast-paced setting and enjoy turning conversations into conversions, we want to hear from you! Join our growing call center team in the Philippines, where you will handle inbound and outbound contacts, document interactions, follow scripts, and collaborate

Formación

• Must be 18 years or older.
• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high-speed internet connection (Download speed of 20Mbps+).
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsabilidades

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately elevate customer issues with the managerial team.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Ensure first call resolution through problems solving and effective call handling.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Conocimientos

Fluent English

Data entry

Microsoft Office

Typing 20 wpm

Customer service

Communication

Attendance

Educación

High school diploma or equivalent

Descripción del empleo

MCI is a global business services company delivering CX, BPO, and technology solutions. We seek enthusiastic Sales Representatives to connect with customers, promote products, and drive sales through engaging conversations.

If you thrive in a fast-paced setting and enjoy turning conversations into conversions, we want to hear from you! Join our growing call center team in the Philippines, where you will handle inbound and outbound contacts, document interactions, follow scripts, and collaborate