Remote Customer Service Rep — Multi-Channel Support

1840&Company; Davao City; On-site; PHP 254,639 - 339,519; Full time

Benefits offered by this job

Dynamic remote work environment

Career advancement opportunities

Hands-on training

Competitive hourly pay

Job summary

1840&Company is seeking a Customer Service Representative to handle inquiries, order processing, and escalations across multiple channels. This remote, project-based role offers flexibility with shifting schedules and weekend work possible for EST time zone.

The ideal candidate has 1+ year in customer service, excellent English communication, and strong problem-solving skills, plus the ability to upsell and manage time effectively.

Qualifications

• 1+ year of contact center or customer service experience.
• Excellent verbal and written communication in English.
• Ability to handle escalated inquiries.
• Typing speed of 20+ WPM.
• Able to work independently with good time management.
• Reliable and punctual.

Responsibilities

• Provide voice and non-voice customer support across channels.
• Process orders, assist with account setup and order updates.
• Resolve escalated issues and ensure customer satisfaction.
• Identify new leads through outbound outreach.

Skills

English proficiency

Customer service

Communication skills

Multitasking

Attention to detail

Typing speed 20 WPM

Job description

1840&Company is seeking a Customer Service Representative to handle inquiries, order processing, and escalations across multiple channels. This remote, project-based role offers flexibility with shifting schedules and weekend work possible for EST time zone.

The ideal candidate has 1+ year in customer service, excellent English communication, and strong problem-solving skills, plus the ability to upsell and manage time effectively.