Remote Customer Admin & Order Support Specialist

24x7 Direct; Metro Manila; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Bi‑monthly payroll

Permanent work from home

HMO after 6 months probation

13th Month Pay after 30 days

Laptop provided after 30 days

Annual salary review

Job summary

24x7 Direct is seeking a detail‑oriented Customer Admin Support to provide end‑to‑end administrative, customer service, and order management support. This full‑time remote role requires discipline, clear communication, and the ability to manage multiple tasks while maintaining accuracy.

Shift times are fixed: 5 AM to 2 PM Philippine time, Monday to Friday. Responsibilities include triaging inquiries, order taking, invoicing, logistics, accounts receivable tasks, and content/market support such

Qualifications

• Intermediate proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Detail‑oriented with high accuracy and adherence to procedures.
• Demonstrates integrity, professionalism, and reliability.
• Proactive and results‑driven; able to manage multiple priorities and deadlines.

Responsibilities

• Triage incoming phone calls, customer enquiries, and emails.
• Handle order‑taking, sales support, and general customer service interactions.
• Maintain database accuracy and hygiene.
• Record and track consumer feedback via phone, email, and web submissions.
• Manage customer complaint resolution and coordinate product reimbursements.
• Attend regular team and stakeholder meetings as required.
• Perform order keying, validation, and discrepancy highlighting.
• Issue short supply notifications and follow up on reorder availability.
• Process order invoicing through relevant portals and maintain dispatch records.
• Book delivery timeslots with transport providers.
• Provide backup support for key logistics functions.
• Perform accounts receivable–related tasks.
• Monitor retailer sales trends and demand using available data sources.
• Prepare weekly customer reports and forecasts.
• Assist with month‑end report downloads and data preparation.
• Upload and manage recipe content from Instagram to the company website.
• Review customer websites to ensure images and data accuracy.
• Conduct market research to support business initiatives.

Skills

Microsoft Office

Communication

Detail‑oriented

Time management

Tools

Microsoft Office

Job description

24x7 Direct is seeking a detail‑oriented Customer Admin Support to provide end‑to‑end administrative, customer service, and order management support. This full‑time remote role requires discipline, clear communication, and the ability to manage multiple tasks while maintaining accuracy.

Shift times are fixed: 5 AM to 2 PM Philippine time, Monday to Friday. Responsibilities include triaging inquiries, order taking, invoicing, logistics, accounts receivable tasks, and content/market support such