Remote CSR Specialist — Elite Virtual Customer Care

GDV BUSINESS SERVICES CO.; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

GDV Business Services Co. in Clark Freeport Zone, Pampanga, is seeking dedicated Customer Service Representatives (CSRs) for a full-time on-site role. You will be the voice of the company, delivering professional support and ensuring customer satisfaction.

As a CSR, you will handle calls, provide product information, document interactions, and collaborate with the team to meet quality metrics in a dynamic environment.

Qualifications

• Excellent communication and active listening abilities.
• Strong customer service orientation with a problem-solving mindset.
• Fluent in English, both written and spoken.
• Ability to multitask and manage time effectively.
• Patient and resilient when handling difficult customers.
• Comfort with basic computer systems and software.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide accurate information about products and services to customers.
• Document customer interactions and maintain detailed records in company systems.
• Identify customer needs and escalate issues to supervisors when necessary.
• Process requests, complaints and transactions accurately and within timeframes.
• Follow protocols to ensure quality standards and guidelines.

Skills

Communication skills

Customer service

English proficiency

multitasking

Patience

Basic computer skills

Job description

GDV Business Services Co. in Clark Freeport Zone, Pampanga, is seeking dedicated Customer Service Representatives (CSRs) for a full-time on-site role. You will be the voice of the company, delivering professional support and ensuring customer satisfaction.

As a CSR, you will handle calls, provide product information, document interactions, and collaborate with the team to meet quality metrics in a dynamic environment.