Customer Service Specialist — Flexible Hours

GDV BUSINESS SERVICES CO.; Mabalacat; On-site; PHP 180,000 - 260,000; Full time

Job summary

GDV Business Services Co. is seeking a Customer Service Representative to join our team in Mabalacat City, Pampanga. This full-time role involves handling customer inquiries, resolving issues, and delivering exceptional service in a dynamic call centre environment.

The successful candidate will have a high school diploma, proven customer service experience, and strong communication skills. CRM proficiency and a customer-first mindset are essential for success in this position.

Qualifications

• Proven experience in a customer service or call centre environment.
• Excellent communication skills and professional email/phone etiquette.
• Ability to handle multiple tasks and stay organized in a fast-paced setting.

Responsibilities

• Respond to customer inquiries via phone, email and other channels.
• Provide accurate information about products and services to meet needs.
• Resolve complaints; escalate complex cases when needed.
• Document customer interactions accurately in the company database.
• Follow policies and ensure quality standards; maintain professionalism under high call volumes.
• Contribute to team targets and support colleagues.

Skills

Customer service

Education

High school diploma

Tools

CRM software

Job description

GDV Business Services Co. is seeking a Customer Service Representative to join our team in Mabalacat City, Pampanga. This full-time role involves handling customer inquiries, resolving issues, and delivering exceptional service in a dynamic call centre environment.

The successful candidate will have a high school diploma, proven customer service experience, and strong communication skills. CRM proficiency and a customer-first mindset are essential for success in this position.