Remote CSR Associate: Customer Experience & Growth

Recruitify_HR; Pampanga; Remote; PHP 223,200 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Health Insurance (HMO)

Job summary

A leading recruitment agency in Pampanga is seeking a CSR Associate to handle customer inquiries, provide effective solutions, and maintain a professional attitude toward clients. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in customer service. Strong communication and problem-solving skills are essential, with the ability to work in a virtual environment. This role includes attractive incentives such as performance bonuses and health insurance.

Qualifications

• 3-5 years of experience in customer service.
• Ability to work in a virtual environment and flexible hours.

Responsibilities

• Handle customer inquiries and provide effective solutions.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Communicate with clients via phone, email, and chat effectively.
• Track and document customer interactions in the CRM.
• Collaborate with team members to improve processes.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

A leading recruitment agency in Pampanga is seeking a CSR Associate to handle customer inquiries, provide effective solutions, and maintain a professional attitude toward clients. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in customer service. Strong communication and problem-solving skills are essential, with the ability to work in a virtual environment. This role includes attractive incentives such as performance bonuses and health insurance.