Remote CSR: Elevate Customer Experience & Growth

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Philippines; Hybrid; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Competitive salary

Career development

Health benefits

Team-building

Flexible scheduling

Professional growth

Supportive team

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking a Customer Service Representative in Cainta, Rizal. This full-time role involves handling inquiries via phone, email, and chat, delivering accurate product information, processing requests, and documenting interactions to ensure service excellence.

Remote work capabilities and growth opportunities exist within our expanding team. You will join a dynamic call centre environment with a focus on customer satisfaction, performance targets, and

Qualifications

• Excellent communication, verbal and written.
• Strong listening and empathy for customers.
• Problem-solving with a customer-first mindset.
• Patient and composed with difficult interactions.
• Organisational skills to multitask effectively.
• Proficient with computer systems and office software.
• High school diploma or equivalent; additional certs preferred.

Responsibilities

• Handle incoming inquiries via phone, email, and chat.
• Provide accurate product and service information.
• Process requests, complaints, and returns promptly.
• Document all interactions in the system accurately.
• Identify needs and suggest solutions or upgrades.
• Follow protocols to ensure quality and compliance.
• Collaborate with team to resolve issues.
• Maintain positive attitude and teamwork.
• Meet performance targets: call handling, resolution, CSAT.
• Participate in training to improve product knowledge.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Computer literacy

Education

High school diploma

Customer service certification

Tools

Call centre software

Microsoft Office

Job description

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking a Customer Service Representative in Cainta, Rizal. This full-time role involves handling inquiries via phone, email, and chat, delivering accurate product information, processing requests, and documenting interactions to ensure service excellence.

Remote work capabilities and growth opportunities exist within our expanding team. You will join a dynamic call centre environment with a focus on customer satisfaction, performance targets, and