Remote CSR: Launch Your Customer Service Career

YWA HUMAN RESOURCE CORPORATION; Balibago; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression

Training programs

Well-being initiatives

Job summary

YWA Human Resource Corporation is hiring a Customer Service Representative at our SM Clark site in Balibago, Angeles City, Pampanga. This full-time position offers the chance to begin a career in customer service with comprehensive training and development opportunities.

You will handle queries across channels, maintain accurate records, and strive to exceed customer expectations while following company standards and procedures.

Qualifications

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Patient and empathetic approach to customer interactions.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Willingness to learn and adapt to new systems and processes.
• Good time management and organisational skills.
• Reliable attendance and punctuality.
• Preference for candidates with customer service experience, but training will be provided for newcomers

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy
• Address customer inquiries, concerns and complaints in a timely and effective manner
• Provide accurate information about products and services to customers
• Maintain detailed records of customer interactions and transactions
• Process customer requests and follow through to resolution
• Identify opportunities to enhance customer satisfaction and loyalty
• Collaborate with team members to achieve departmental targets and goals
• Adhere to company policies, procedures and quality standards
• Contribute to a positive and supportive team environment

Skills

English proficiency

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

YWA Human Resource Corporation is hiring a Customer Service Representative at our SM Clark site in Balibago, Angeles City, Pampanga. This full-time position offers the chance to begin a career in customer service with comprehensive training and development opportunities.

You will handle queries across channels, maintain accurate records, and strive to exceed customer expectations while following company standards and procedures.