Customer Service Pro: Fast-Paced Support & Solutions

YWA HUMAN RESOURCE CORPORATION; Angeles; On-site; PHP 223,000 - 312,000; Full time

Job summary

YWA Human Resource Corporation in Angeles City, Pampanga, is seeking enthusiastic Customer Service Representatives to join our growing team. This full-time role puts you on the front line, delivering friendly, efficient support to customers across telephone, email, or chat channels.

You will handle inquiries, provide product information, process transactions, and help resolve issues while upholding our standards of professionalism. Fluency in English and a customer-focused mindset are essential.

Qualifications

• High school diploma or equivalent required.
• Fluency in English required.
• Experience in customer service preferred.
• Proficiency with CRM systems and software.

Responsibilities

• Handle incoming customer enquiries via telephone, email, or chat with professionalism and courtesy.
• Provide accurate information about products and services to address customer needs and concerns.
• Process customer transactions, including orders, returns, and billing inquiries.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex matters when necessary.
• Maintain detailed and accurate records of customer interactions and transactions using company systems.
• Follow company policies, procedures, and quality standards in all customer interactions.
• Achieve or exceed individual and team performance metrics, including call handling time and customer satisfaction targets.
• Collaborate with colleagues and other departments to ensure seamless customer service delivery.
• Provide feedback and suggestions for service improvement based on customer interactions.
• Stay informed about products, services, and company updates through training and briefings.

Skills

Strong communication

Problem-solving

Patience and empathy

Multitasking

Attention to detail

Teamwork and independence

Willingness to learn

English fluency

Education

High school diploma or equivalent

Tools

CRM software

Job description

YWA Human Resource Corporation in Angeles City, Pampanga, is seeking enthusiastic Customer Service Representatives to join our growing team. This full-time role puts you on the front line, delivering friendly, efficient support to customers across telephone, email, or chat channels.

You will handle inquiries, provide product information, process transactions, and help resolve issues while upholding our standards of professionalism. Fluency in English and a customer-focused mindset are essential.