URGENT HIRING! CSR (Open For Newbies) Virtual Application Only - SM Clark Site

YWA HUMAN RESOURCE CORPORATION; Balibago; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression

Training programs

Well-being initiatives

Job summary

YWA Human Resource Corporation is hiring a Customer Service Representative at our SM Clark site in Balibago, Angeles City, Pampanga. This full-time position offers the chance to begin a career in customer service with comprehensive training and development opportunities.

You will handle queries across channels, maintain accurate records, and strive to exceed customer expectations while following company standards and procedures.

Qualifications

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Patient and empathetic approach to customer interactions.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Willingness to learn and adapt to new systems and processes.
• Good time management and organisational skills.
• Reliable attendance and punctuality.
• Preference for candidates with customer service experience, but training will be provided for newcomers

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy
• Address customer inquiries, concerns and complaints in a timely and effective manner
• Provide accurate information about products and services to customers
• Maintain detailed records of customer interactions and transactions
• Process customer requests and follow through to resolution
• Identify opportunities to enhance customer satisfaction and loyalty
• Collaborate with team members to achieve departmental targets and goals
• Adhere to company policies, procedures and quality standards
• Contribute to a positive and supportive team environment

Skills

English proficiency

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our dynamic team at YWA Human Resource Corporation. This is a full-time position based at our SM Clark site in Balibago, Angeles City, Pampanga. As a CSR, you will be the voice of our organisation, providing exceptional support to customers through various communication channels. This role is perfect for newcomers to the industry who are eager to launch their career in customer service. We are currently conducting virtual applications only, making it convenient for you to apply from anywhere.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy
• Address customer inquiries, concerns and complaints in a timely and effective manner
• Provide accurate information about products and services to customers
• Maintain detailed records of customer interactions and transactions
• Process customer requests and follow through to resolution
• Identify opportunities to enhance customer satisfaction and loyalty
• Collaborate with team members to achieve departmental targets and goals
• Adhere to company policies, procedures and quality standards
• Contribute to a positive and supportive team environment

What we’re looking for

• High school diploma or equivalent qualification
• Excellent verbal and written communication skills in English
• Strong listening and problem-solving abilities
• Patient and empathetic approach to customer interactions
• Ability to remain calm under pressure and handle difficult situations professionally
• Willingness to learn and adapt to new systems and processes
• Good time management and organisational skills
• Reliable attendance and punctuality
• Preference for candidates with customer service experience, but training will be provided for newcomers

What we offer

At YWA Human Resource Corporation, we are committed to creating a supportive and rewarding workplace. We offer competitive remuneration packages, opportunities for career progression and professional development. Our employees benefit from comprehensive training programmes designed to enhance their skills and confidence in the role. We foster a collaborative team culture where your contributions are valued and recognised. Additionally, we provide a range of employee benefits and wellness initiatives to support your overall well‑well-being and work‑life balance.

About us

YWA Human Resource Corporation is a leading human resources and customer service solutions provider dedicated to connecting talented individuals with rewarding career opportunities. We partner with businesses across various industries to deliver exceptional customer service and staffing solutions. Our mission is to build strong teams that drive business success whilst ensuring employee satisfaction and growth. We pride ourselves on our commitment to excellence, integrity and innovation in all that we do. We are passionate about supporting our employees' career development and creating an inclusive workplace where everyone can thrive.