Entry-Level CSR - Launch Your Customer Service Career

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Career progression

Wellbeing support

Job summary

DIMO Enterprises & Overseas Placement Agency in the Philippines is seeking enthusiastic Customer Service Representatives to join our team at SM Clark in the Clark Freeport Zone, Pampanga. This full-time role is ideal for individuals starting a career in customer service, with a September start date.

As a CSR, you will handle inquiries, provide product information, and maintain records while ensuring professional service and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong communication and active listening.
• Professional telephone etiquette.
• Willingness to learn and adapt.
• Basic computer literacy.
• Team-oriented and reliable.
• No prior experience required.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, or chat.
• Provide accurate product/service information.
• Process transactions and document accordingly.
• Troubleshoot and escalate complex issues.
• Maintain records and confidentiality.
• Support compliance and quality standards.
• Contribute to team targets.
• Participate in training and development.

Skills

Communication skills

Customer service mindset

Telephone etiquette

Basic computer literacy

Education

High school diploma or equivalent

Job description

DIMO Enterprises & Overseas Placement Agency in the Philippines is seeking enthusiastic Customer Service Representatives to join our team at SM Clark in the Clark Freeport Zone, Pampanga. This full-time role is ideal for individuals starting a career in customer service, with a September start date.

As a CSR, you will handle inquiries, provide product information, and maintain records while ensuring professional service and customer satisfaction.