CSR ASSOCIATE. Virtual Interview. Salary upto 20k-40k

Recruitify_HR; Angeles; Remote; PHP 670.000 - 1.004.000; Vollzeit

Benefits dieser Stelle

Remote work

Flexible hours

Zusammenfassung

Recruitify_HR in the Philippines is seeking an experienced Senior Customer Service professional to assist customers across phone, email, and chat, guiding them through purchases and resolving inquiries.

You will document interactions, collaborate with teammates to enhance service delivery, identify recurring issues, and propose process improvements. This remote role offers flexible hours and a customer-centric environment.

Qualifikationen

• Bachelor’s degree preferred.
• 5–7 years in customer service or related fields.
• Strong communication and problem-solving skills.
• Ability to analyze customer needs and provide suitable solutions.
• Strong interpersonal skills and a customer-centric attitude.

Aufgaben

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Kenntnisse

Excellent communication

Problem-solving

Ausbildung

Bachelor’s degree in a relevant field

Jobbeschreibung

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5–7 years in customer service or related fields.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Responsibilities and Duties: Ability to analyze customer needs and provide suitable solutions.
• Qualities and Traits: Strong interpersonal skills and a customer-centric attitude.
• Working Conditions: Remote work environment with flexible hours.