Senior CSR Associate — Remote Support with Flexible Hours

Gratitude Philippines; Quezon City; Remote; PHP 223,200 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Health Insurance

Job summary

A customer service-oriented company in Quezon City seeks a CSR Associate to assist customers via phone, email, and chat. Candidates should have 5-7 years of experience in customer service, with a focus on providing solutions and enhancing satisfaction. The ideal applicant possesses excellent communication skills and a strong customer-centric attitude. This is a full-time position with a remote work environment. The role offers a salary range of 20k to 40k PHP and a range of benefits including health insurance and performance bonuses.

Qualifications

• 5–7 years of experience in customer service or related fields.
• Strong analytical skills to assess customer needs.
• Customer-centric attitude to improve satisfaction.

Responsibilities

• Assist customers via phone, email, and chat.
• Document and maintain comprehensive customer records.
• Suggest process improvements for better service.

Skills

Communication

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service-oriented company in Quezon City seeks a CSR Associate to assist customers via phone, email, and chat. Candidates should have 5-7 years of experience in customer service, with a focus on providing solutions and enhancing satisfaction. The ideal applicant possesses excellent communication skills and a strong customer-centric attitude. This is a full-time position with a remote work environment. The role offers a salary range of 20k to 40k PHP and a range of benefits including health insurance and performance bonuses.