Senior CSR - Remote Support & Solutions Expert

Gratitude Philippines; Makati; Remote; PHP 334,800 - 446,400; Full time

Job summary

A customer service-focused company in the Philippines is looking for a Customer Service Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, providing product information, documenting interactions, and collaborating to improve customer satisfaction. Candidates should have a Bachelor’s degree and 5-7 years of experience in customer service. The role offers a remote work environment with flexible hours.

Qualifications

• 5–7 years in customer service or related fields.
• Ability to analyze customer needs and provide suitable solutions.
• Strong interpersonal skills with a customer-centric attitude.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service-focused company in the Philippines is looking for a Customer Service Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, providing product information, documenting interactions, and collaborating to improve customer satisfaction. Candidates should have a Bachelor’s degree and 5-7 years of experience in customer service. The role offers a remote work environment with flexible hours.