Remote CSR Associate — Equity & Bonuses

Gratitude Philippines; Tarlac City; Remote; PHP 223,200 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading service provider in Tarlac City is seeking a CSR Associate. The ideal candidate will assist customers via phone, email, and chat to resolve inquiries. Responsibilities include providing product information and documenting interactions. This role requires a Bachelor's degree and 5-7 years of experience in customer service. The company offers a flexible remote work environment and various employee benefits, including incentives and a performance bonus.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 5–7 years in customer service or related fields.
• Ability to analyze customer needs and provide suitable solutions.

Responsibilities

• Assist customers via phone, email, and chat.
• Provide product and service information to customers.
• Document customer interactions and maintain records.
• Collaborate with team members to enhance service delivery.
• Identify recurring issues and suggest improvements.

Skills

Excellent communication

Problem-solving skills

Strong interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

A leading service provider in Tarlac City is seeking a CSR Associate. The ideal candidate will assist customers via phone, email, and chat to resolve inquiries. Responsibilities include providing product information and documenting interactions. This role requires a Bachelor's degree and 5-7 years of experience in customer service. The company offers a flexible remote work environment and various employee benefits, including incentives and a performance bonus.