Credit Card Customer Support Specialist

Extend Your Team; Philippines; Remote; PHP 781,000 - 1,116,000; Full time

Benefits offered by this job

HMO Coverage

$121 USD Monthly Meal Allowance

10 Days of Paid Time Off

Annual Rate Increase

Internet Allowance

Work Devices and Accessories Provided

December Bonus

Additional Maternity Leave

Job summary

Extend Your Team is hiring for a US-focused Customer Support role from the Philippines, operating on US Pacific Time with a permanent work-from-home setup. The role requires minimum 3 years of US mortgage/credit card customer service experience, English fluency, and strong communication skills.

You will use ZenDesk, Asana, and Amazon Connect to assist customers and resolve issues. The position offers a monthly rate, a sign-on bonus, and benefits such as HMO, meal allowance, PTO, annual rate

Qualifications

• Fluency in English with clear, articulate communication.
• Excellent written and verbal communication and collaboration skills.
• Strong time management and organizational abilities.

Responsibilities

• Responding to customer queries in a timely and effective manner using ZenDesk, Amazon Connect.
• Working with customers to resolve issues related to their account, including payments, statements, bugs, etc.
• Handling escalated customers and providing de-escalation pathways while ensuring issues are resolved.
• Documenting and logging issues, compliments and complaints for traceability.
• Being part of a 24/7 Customer Support team.

Skills

English fluency

Strong communication

Written communication

Time management

Education

Bachelor's degree

Tools

ZenDesk

Asana

Amazon Connect

Job description

WHY JOIN EYT?

Monthly Rate: Php70,000 - Php100,000

+$1,000 Sign-On Bonus - Start in November or December 2026!

New hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.

Benefits That Work for You

• HMO Coverage - Support for your health and peace of mind.
• $121 USD Monthly Meal Allowance - A little extra to fuel your workday.
• 10 Days of Paid Time Off - Time to recharge and attend to personal priorities.
• Annual Rate Increase - Celebrate your contractor anniversary with a performance-based rate increase.
• Internet Allowance - Extra support to stay connected.
• Work Devices and Accessories Provided - The tools you need to get started.
• December Bonus - A year-end reward for qualifying performance.
• Additional Maternity Leave - Up to 6 weeks of paid leave, separate from your regular PTO.*

Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply.

About the Client

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card - backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors - Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

• Financial products (Square/CashApp, the earliest CapitalOne credit cards)
• Consumer products ( Internet.org , Xbox)
• Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)
• Mathematics & science infrastructure (computational research at NASA's JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.

Cultural Values:

• Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
• Minimalist - we are spartan in our design, in our code, and even in our processes.
• Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

• Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.
• Working with customers to resolve issues related to their account, including payments, statements, bugs etc.
• Working with customers
• Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed.
• Documenting & logging issues (as well as customer compliments & complaints)
• Part of a 24/7 Customer Support team

Qualifications

• At least 3 years (and above) of customer service experience with US mortgage [and] credit card accounts.
• Fluency, clarity, and good diction in English.
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Great organizational skills & time management abilities
• Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.
• Detail-Oriented - we're a financial services company so being correct about the details matter.
• Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
• Must be amenable to shifting schedule
• Must live in the Philippines

Schedule:

US Hours (Pacific Standard Time)

Permanent Work from home