Senior Card Services Operations Lead - Remote

Extend Your Team; Philippines; Remote; PHP 3,790,000 - 6,317,000; Full time

Job summary

Extend Your Team is seeking an Operations Lead (Card Services) to manage a senior customer service team, oversee loan origination workflows, and coordinate with cross-functional partners to ensure underwriting quality and timely delivery.

Based in the Philippines, you will work remotely, align with US Pacific time, and drive efficiency, accuracy, and fast problem resolution in a high-volume setup. Strong leadership and analytical thinking are essential.

Qualifications

• At least 10 years of customer service experience; US mortgage/credit card background a plus.
• Proven leadership with ability to drive efficiency in a fast-paced team.
• Strong cross-functional coordination and English communication.
• Analytical skills for triaging and resolving complex issues.
• Understanding of origination, underwriting, processing, and quality control.
• Excellent time management and organizational skills.
• Experience with ZenDesk, Asana, Amazon Connect.
• Bachelor's degree or equivalent in financial services.
• Willingness to work US Pacific time.
• Residing in the Philippines.

Skills

Customer service

Team leadership

Communication

Problem-solving

Time management

English fluency

Education

Bachelor's Degree in Financial Services

Tools

ZenDesk

Asana

Amazon Connect

Job description

Extend Your Team is seeking an Operations Lead (Card Services) to manage a senior customer service team, oversee loan origination workflows, and coordinate with cross-functional partners to ensure underwriting quality and timely delivery.

Based in the Philippines, you will work remotely, align with US Pacific time, and drive efficiency, accuracy, and fast problem resolution in a high-volume setup. Strong leadership and analytical thinking are essential.