Mortgage Loan Support Specialist

Extend Your Team; Philippines; Remote; PHP 893,000 - 1,060,000; Full time

Benefits offered by this job

HMO Coverage

$121 USD Monthly Meal Allowance

10 Days of Paid Time Off

Annual Rate Increase

Internet Allowance

Work Devices and Accessories Provided

December Bonus

Maternity Leave (up to 6 weeks)

Job summary

Extend Your Team is hiring for a remote customer experience professional based in the Philippines. The role focuses on timely responses, logging issues, and guiding customers through the application flow while maintaining strong communication across channels.

You will work US Pacific time (9 AM–6 PM) from the Philippines, with a competitive monthly rate, a sign-on bonus, and benefits including HMO, meal allowance, PTO, and annual rate increases. This is a remote, long-term opportunity.

Qualifications

• Minimum 2 years in customer-facing roles in loan or mortgage accounts.
• Strong written and verbal communication in English.
• Detail-oriented and accurate with financial data.
• Able to work US Pacific time (9 AM–6 PM) from the Philippines.

Responsibilities

• Respond to customer queries promptly using ZenDesk or similar tools.
• Document issues and customer feedback in logs and CRM systems.
• Assist customers through the application flow when required.
• Track customer experiences across online and offline channels.

Skills

Excellent communication

Problem solving

Time management

Organizational skills

English fluency

Education

Bachelor's degree or comparable work experience in financial services

Tools

ZenDesk

CRM systems

Google Drive

Email

Job description

WHY JOIN EYT?

Monthly Rate: Php80,000-95,000

+$1,000 Sign-On Bonus - Start in November or December 2026! New hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.

Benefits That Work for You

• HMO Coverage - Support for your health and peace of mind.
• $121 USD Monthly Meal Allowance - A little extra to fuel your workday.
• 10 Days of Paid Time Off - Time to recharge and attend to personal priorities.
• Annual Rate Increase - Celebrate your contractor anniversary with a performance-based rate increase.
• Internet Allowance - Extra support to stay connected.
• Work Devices and Accessories Provided - The tools you need to get started.
• December Bonus - A year-end reward for qualifying performance.
• Additional Maternity Leave - Up to 6 weeks of paid leave, separate from your regular PTO.*

Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply. (edited)

About the Client:

We have invented a new credit card powered by an advanced asset‑securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation inboth rounds by Sequoia, NYCA, and others. Our work involves building the world's first completely autonomous asset‑securing process, world‑class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We're looking for detail‑oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

• Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
• Minimalist - we are spartan in our design, in our code, and even in our processes.
• Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
• Documenting & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications

• At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
• Experienced in customer-facing roles in a loan or mortgage account
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
• Detail-Oriented - we're a financial services company so being correct about the details matter
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 9 AM to 6 AM (with a 1-hour break time in between)
• Must be presently residing in the Philippines

Location : Remote