Remote Community Manager - Influencer & E-commerce

Getwingapp; Philippines; Remote; PHP 558,000 - 591,000; Full time

Benefits offered by this job

Health Insurance (HMO)

100% Work-From-Home

Paid Training

Career Growth

Inclusive Culture

Upskilling Opportunities

Holiday & Overtime Pay

Job summary

Wing is seeking a Community Manager to join our remote team and support creators, affiliates, and customers worldwide. You will manage Instagram, TikTok, WhatsApp messaging, and customer inquiries, while maintaining friendly, professional communication.

Key tasks include coordinating influencer relationships, tracking orders, and ensuring smooth warehouse coordination with 3PLs, using Notion and Slack for workflow tracking. This role offers full-time remote work and growth opportunities.

Qualifications

• Near-native/expert English written fluency.
• Warm, personable, professional tone.
• Strong multitasking and organizational skills.
• Ability to manage multiple active messaging pipelines simultaneously.
• Experience with high-volume order tracking and shipping coordination.
• Experience with social media management or ecommerce community management is preferred.
• Experience with subscription-based e-commerce models is preferred.
• Experience with 3PL or warehouse coordination is preferred.

Responsibilities

• Handle inbound and outbound messaging on Instagram, TikTok, WhatsApp, and Gorgias.
• Address inquiries from creators and affiliates and resolve issues.
• Support influencer and affiliate relationships through consistent and professional communication.
• Track and manage monthly affiliate product shipments and first-time orders.
• Coordinate store credit issuance and fulfillment activities with global 3PLs.
• Maintain workflow tracking and operational databases in Notion and Slack.
• Manage multiple active DM pipelines while maintaining accuracy and attention to detail.
• Support high-volume order tracking and shipping coordination workflows.

Skills

English fluency

Communication

Multitasking

Social media management

E-commerce

Customer support

Tools

Notion

Slack

Gorgias

Instagram

TikTok

WhatsApp

Job description

Wing is seeking a Community Manager to join our remote team and support creators, affiliates, and customers worldwide. You will manage Instagram, TikTok, WhatsApp messaging, and customer inquiries, while maintaining friendly, professional communication.

Key tasks include coordinating influencer relationships, tracking orders, and ensuring smooth warehouse coordination with 3PLs, using Notion and Slack for workflow tracking. This role offers full-time remote work and growth opportunities.