Remote Community Manager - Engagement & Moderation

Hire Feed; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Hire Feed is seeking a Social Media Community Manager to join on a full-time, remote basis. You will moderate user-generated content, foster engaging discussions, and ensure a positive experience across social and online communities.

Collaborating with marketing and product teams, you will align community initiatives with business goals, monitor health metrics, and build a trustworthy, inclusive digital ecosystem for users worldwide.

Qualifications

• Experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency in social media platforms and community management tools.
• Strong written and verbal communication skills for public-facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Responsibilities

• Moderate forum discussions, social media channels, and member-generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and user retention within the community.
• Respond to member inquiries, feedback, and escalations in a timely and professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Skills

Community moderation

Social platforms

Communication skills

Data analysis

Content moderation policies

Job description

Hire Feed is seeking a Social Media Community Manager to join on a full-time, remote basis. You will moderate user-generated content, foster engaging discussions, and ensure a positive experience across social and online communities.

Collaborating with marketing and product teams, you will align community initiatives with business goals, monitor health metrics, and build a trustworthy, inclusive digital ecosystem for users worldwide.