Social Media Community Manager (Remote)

Hire Feed; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Hire Feed is seeking a Social Media Community Manager to join on a full-time, remote basis. You will moderate user-generated content, foster engaging discussions, and ensure a positive experience across social and online communities.

Collaborating with marketing and product teams, you will align community initiatives with business goals, monitor health metrics, and build a trustworthy, inclusive digital ecosystem for users worldwide.

Qualifications

• Experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency in social media platforms and community management tools.
• Strong written and verbal communication skills for public-facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Responsibilities

• Moderate forum discussions, social media channels, and member-generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and user retention within the community.
• Respond to member inquiries, feedback, and escalations in a timely and professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Skills

Community moderation

Social platforms

Communication skills

Data analysis

Content moderation policies

Job description

• Role: Social Media Community Manager (Remote)
• Location: Remote (Work from Anywhere)

Role Overview:

We are hiring for one of our clients, seeking a Community Manager to work on a full-time basis. The role involves moderating user-generated content, fostering engagement, and ensuring a positive experience for participants across digital platforms. Building and sustaining community relationships is central to this position.

Key Responsibilities:

• Moderate forum discussions, social media channels, and member-generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and user retention within the community.
• Respond to member inquiries, feedback, and escalations in a timely and professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Required Skills & Qualifications:

• Experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency in social media platforms and community management tools.
• Strong written and verbal communication skills for public-facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

More About the Opportunity:

This role offers a unique opportunity to work with a global leader in the Software Development | Technology, Information and Internet industry, contributing to enhanced user trust and platform integrity. The position supports a mission-driven approach to building sustainable digital ecosystems.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.