Remote Community & Social Media Manager

Wing Assistant; Philippines; Remote; PHP 558,000 - 591,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing Assistant is seeking a Community Manager to manage messaging across social platforms and support influencer relationships. This remote role emphasizes clear, warm communication and efficient multi-tasking to handle high-volume orders and shipping coordination.

You will use Notion and Slack to track workflows and collaborate with global 3PLs. Prior experience in social media or e-commerce communities is preferred.

Qualifications

• Fluent written English is required.
• Ability to communicate in a warm, professional tone.
• Strong multitasking and organizational skills.
• Capable of managing multiple messaging pipelines simultaneously.
• Comfortable with high-volume order tracking and shipping coordination.
• Experience in social media management or influencer outreach preferred.
• Experience with subscription-based e-commerce preferred.
• Experience with 3PL or warehouse coordination preferred.

Responsibilities

• Handle inbound and outbound messaging on Instagram, TikTok, WhatsApp, and Gorgias.
• Address inquiries from creators and affiliates and resolve issues.
• Support influencer and affiliate relationships through consistent communication.
• Track and manage monthly affiliate product shipments and first-time orders.
• Coordinate store credit issuance and fulfillment with global 3PLs.
• Maintain workflow tracking and databases in Notion and Slack.
• Manage multiple active DM pipelines with accuracy.
• Support high-volume order tracking and shipping coordination workflows.

Skills

English fluency

Communication skills

Multitasking

Messaging pipelines

Order tracking

Social media management

Subscription-based e-commerce

3PL coordination

Tools

Gorgias

Notion

Slack

Job description

Wing Assistant is seeking a Community Manager to manage messaging across social platforms and support influencer relationships. This remote role emphasizes clear, warm communication and efficient multi-tasking to handle high-volume orders and shipping coordination.

You will use Notion and Slack to track workflows and collaborate with global 3PLs. Prior experience in social media or e-commerce communities is preferred.