Remote Community Manager: Customer Experience & Engagement

RemoteJobsOne; Manila; Remote; PHP 1,294,000 - 1,725,000; Full time

Job summary

RemoteJobsOne is seeking a proactive Community Manager for a fully remote role open to candidates in the Philippines. You will handle customer complaints and inquiries, manage tickets, and de-escalate conflicts, thriving in a dynamic remote environment.

Responsibilities include responding across channels, resolving tickets, monitoring activity, collaborating with internal teams, and documenting all interactions to foster a positive, inclusive community.

Qualifications

• Experience in customer support or community management.
• Ability to de-escalate conflicts and manage crises.
• Proficient with ticket management systems and support tools.
• Strong written and verbal communication; able to work remotely.

Responsibilities

• Respond promptly to customer complaints and questions across multiple channels.
• Manage and resolve customer support tickets independently with accuracy and efficiency.
• De-escalate conflicts and turn challenging interactions into positive outcomes.
• Monitor community activities and proactively identify potential issues or opportunities.
• Collaborate with internal teams to ensure customer needs are met and feedback is shared.
• Maintain clear documentation of all community interactions and ticket histories.
• Foster a positive, inclusive, and engaging community environment.

Skills

Customer support

Community management

Conflict de-escalation

Ticketing systems

Remote work

Written & verbal communication

Time management

Independent work

Customer experience

Tools

Ticketing systems

Job description

RemoteJobsOne is seeking a proactive Community Manager for a fully remote role open to candidates in the Philippines. You will handle customer complaints and inquiries, manage tickets, and de-escalate conflicts, thriving in a dynamic remote environment.

Responsibilities include responding across channels, resolving tickets, monitoring activity, collaborating with internal teams, and documenting all interactions to foster a positive, inclusive community.