Social Media Community Manager (Remote)

Hire Feed; España; On-site; PHP 2,633,000 - 4,013,000; Full time

Job summary

Hire Feed is seeking a Social Media Community Manager to work remotely on a full-time basis. You will moderate discussions, foster engagement, and ensure a positive experience across digital platforms, building and sustaining community relationships.

You will collaborate with marketing and product teams, analyze engagement metrics, and implement strategies to grow participation and maintain platform integrity for a global audience.

Qualifications

• Experience moderating online communities and forums with inclusive approaches.
• Proficiency across major social platforms and community tools.
• Strong written and verbal communication for public interactions.
• Ability to analyze engagement data and report findings.
• Familiarity with content moderation policies and best practices.

Responsibilities

• Moderate forum discussions and member-generated content to maintain a respectful environment.
• Develop strategies to grow active participation and retention.
• Respond to inquiries, feedback, and escalations promptly and professionally.
• Collaborate with marketing and product teams to align initiatives.
• Monitor metrics and health indicators to identify trends and improvements.

Skills

Community moderation

Social media management

Written communication

Data analysis

Policy compliance

Job description

• Role: Social Media Community Manager (Remote)
• Location: Remote (Work from Anywhere)

Role Overview:

We are hiring for one of our clients, seeking a Community Manager to work on a full-time basis. The role involves moderating user-generated content, fostering engagement, and ensuring a positive experience for participants across digital platforms. Building and sustaining community relationships is central to this position.

Key Responsibilities:

• Moderate forum discussions, social media channels, and member-generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and user retention within the community.
• Respond to member inquiries, feedback, and escalations in a timely and professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Required Skills & Qualifications:

• Experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency in social media platforms and community management tools.
• Strong written and verbal communication skills for public-facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

More About the Opportunity:

This role offers a unique opportunity to work with a global leader in the Software Development | Technology, Information and Internet industry, contributing to enhanced user trust and platform integrity. The position supports a mission-driven approach to building sustainable digital ecosystems.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.