Remote Community Support Advocate (SaaS)

Magic, Inc; Philippines; Remote; PHP 489,000 - 697,000; Full time

Benefits offered by this job

Paid time-off

13th month pay

HMO benefits

Payment via Deel

Job summary

Hospitable is seeking a Community Support Advocate for remote work in the Philippines. You will provide technical and customer support through the company’s online community, respond promptly, troubleshoot issues, and guide users to self-service resources.

The role emphasizes maintaining a friendly brand voice and helping hosts with inquiries across public channels. Requirements include 2+ years in community management, 6+ months in technical support, and native English proficiency.

Qualifications

• Minimum 2 years in online community management via forums or social channels.
• At least 6 months in technical or omni-channel support, preferably in tech.
• Native-level English with strong written and verbal skills.
• Ability to adjust tone based on context and audience.
• Strong problem-solving and attention to detail when troubleshooting.

Responsibilities

• Provide technical and customer support through Hospitable’s online community platform.
• Respond to customer questions in a timely, accurate, and friendly manner.
• Troubleshoot product issues using internal resources and AI tools before escalation.
• Guide customers to Help Center articles and self-service resources.

Skills

Online community management

Technical support

English proficiency

Adaptable communication

Problem solving

Cross-functional collaboration

SaaS familiarity

International client support

Job description

Hospitable is seeking a Community Support Advocate for remote work in the Philippines. You will provide technical and customer support through the company’s online community, respond promptly, troubleshoot issues, and guide users to self-service resources.

The role emphasizes maintaining a friendly brand voice and helping hosts with inquiries across public channels. Requirements include 2+ years in community management, 6+ months in technical support, and native English proficiency.