Remote Community Support Advocate

Magic; Taguig; On-site; PHP 606,000 - 692,000; Full time

Benefits offered by this job

Paid time-off

13th month pay

HMO benefits

Payment via Deel

Job summary

Hospitable Philippines is seeking a Community Support Advocate to assist hosts, co-hosts, and property managers on our SaaS platform. You will provide technical and customer support via our online community, guide users to self-service resources, and maintain organized discussions to ensure a positive brand voice.

The role involves cross-functional collaboration with Product, Engineering, Support, and Marketing, with weekend availability and APAC/EU timezone flexibility.

Qualifications

• 2+ years experience in online community management.
• 6+ months experience in technical support or omni-channel support.
• Native-level English (C2) with strong written and verbal skills.
• Able to adjust tone from professional to personable per context.
• Strong problem-solving and attention to detail when reviewing customer data.
• Experience with SaaS platforms or hospitality tools preferred.
• Experience working with international clients or English-speaking markets preferred.

Responsibilities

• Provide technical and customer support through Hospitable’s online community platform.
• Respond to customer questions promptly, accurately, and friendly.
• Troubleshoot product issues using internal resources and AI tools before escalation.
• Guide customers toward Help Center articles and self-service resources.
• Keep community discussions organized by tagging and categorizing topics.
• Encourage constructive participation and peer-to-peer support among hosts.
• Monitor and respond to conversations across public channels.
• Escalate complex product questions to internal teams and follow through.
• Collect recurring customer feedback and communicate actionable insights.

Skills

Online community management

Technical support

Native English

Communication skills

SaaS/hospitality tools

Cross-functional collaboration

Job description

Hospitable Philippines is seeking a Community Support Advocate to assist hosts, co-hosts, and property managers on our SaaS platform. You will provide technical and customer support via our online community, guide users to self-service resources, and maintain organized discussions to ensure a positive brand voice.

The role involves cross-functional collaboration with Product, Engineering, Support, and Marketing, with weekend availability and APAC/EU timezone flexibility.