Customer Support Specialist (Worker/Client Support, Account Management)

Premier LLC; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

Premier LLC in the Philippines is looking for a Customer Support Specialist to serve as the primary contact for both workers and clients. In this role, you'll handle inquiries and support requests via email, support account management activities, and assist in onboarding new clients. Candidates should have 1-3 years of customer support experience, excellent communication skills, and familiarity with CRM systems. You will maintain strong client relationships and propose improvements to enhance the customer experience.

Qualifications

• 1–3 years of experience in customer support, email support, or account management.
• Strong written communication skills and a professional tone.
• Excellent organizational and multitasking abilities.

Responsibilities

• Respond to and resolve inquiries from workers and clients via email in a timely manner.
• Support account management activities, including onboarding new clients.
• Maintain accurate documentation of all customer support interactions.

Skills

Customer support experience

Written communication skills

Organizational skills

Problem-solving skills

Experience with CRM

Tools

Zendesk

Freshdesk

Salesforce

Job description

Customer Support Specialist (Worker/Client Support, Account Management)

This role is ideal for someone who enjoys problem-solving, building relationships, and delivering top-notch customer service.

You will act as the primary contact for both workers and clients, handling inquiries and support requests via email. You’ll also be involved in onboarding new clients and supporting our account management team to ensure smooth and efficient service delivery.

Key Responsibilities

• Respond to and resolve inquiries from workers and clients via email in a timely and professional manner
• Support account management activities, including onboarding new clients and maintaining ongoing relationships
• Escalate complex or unresolved issues to the appropriate internal teams while maintaining ownership of communication until closure
• Maintain accurate and up-to-date documentation of all customer support interactions
• Identify and suggest opportunities to enhance customer experience and improve internal support processes

Qualifications & Skills

• 1–3 years of experience in customer support, email support, or account management
• Strong written communication skills and a professional tone
• Excellent organizational and multitasking abilities
• Experience with CRM or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce) is a plus
• Customer-focused attitude with strong problem-solving skills
• Ability to work independently and as part of a cross-functional team