Remote Appointment Setter (Inside Sales)

Kitchenmakeovers; Philippines; Remote; PHP 797,683 - 957,220; Full time

Benefits offered by this job

Weekly coaching and development

Opportunity for higher-level roles

Long-term employment

Job summary

A Canadian home improvement company is seeking a Remote Appointment Setter to handle inbound leads and schedule estimates. This role requires strong English communication skills, experience in sales or customer service, and the ability to qualify leads effectively. Responsibilities include managing appointments, nurturing leads, and maintaining customer relationships. The company offers a competitive pay range of $10-$12 per hour, and the position is a full-time contractor role with performance-driven metrics.

Qualifications

• 1-3 years in appointment setting, inside sales, or customer service.
• Comfortable qualifying leads and handling light objections.
• Able to work independently and hit daily activity expectations.

Responsibilities

• Respond quickly to inbound leads (calls, texts, forms).
• Qualify leads based on service type and budget.
• Book appointments in Jobber and confirm them.

Skills

Excellent spoken and written English

Appointment setting experience

Customer service skills

Confidence on the phone

Organizational skills

Tools

GoHighLevel

Jobber

Slack

Google Workspace

Job description

Kitchen Makeovers

Remote Appointment Setter (Inside Sales)

Location: Remote -- open to candidates based anywhere in the Philippines with strong English proficiency.

Be the voice that turns curiosity into booked kitchens.

Kitchen Makeovers is on a mission to transform kitchens affordably and sustainably by upcycling cabinet materials and keeping them out of landfills. If you love connecting with people, qualifying leads, and creating a polished first impression, this role puts you at the center of our growth: you'll turn inbound inquiries into booked estimates and help share our work online through reviews and social media.

Kitchen Makeovers helps homeowners refresh their kitchens without a full tear-out, delivering standout results while saving customers time, money, and unnecessary waste. Our mission is to transform kitchens affordably and sustainably by upcycling cabinets and keeping quality materials out of landfills.

Our values: relentless improvement, wow the customer, open & honest communication, and being humble, hungry, and smart.

This is a performance-driven remote appointment setting role focused on inbound lead response, qualification, follow-up, and booking. Your success is measured by how many qualified appointments you schedule and how cleanly you move leads through our system.

You are not "just answering messages" -- you are actively guiding homeowners toward the next step in their buying journey.

Responsibilities

Lead Intake & Qualification

• Respond quickly to inbound leads (calls, texts, forms, messages)
• Ask qualifying questions (location, service type, kitchen size, timeline, budget)
• Identify whether the lead is a fit for our services

Appointment Setting

• Book estimates in Jobber according to availability rules
• Confirm appointments and reduce no-shows
• Reschedule when needed

CRM & Pipeline Management

• Track and move leads through the GoHighLevel pipeline stages
• Maintain accurate notes and contact records
• Follow structured follow-up sequences (calls, texts, emails)

Follow-Up & Nurture

• Re-engage unresponsive leads
• Follow up with past prospects who didn't book
• Support review and referral outreach as needed

Reviews & Reputation

• Respond to Google/Facebook reviews professionally and promptly

Social Media Coordination

• Reply to comments/DMs on Instagram & Facebook (Meta Business Suite)
• Coordinate before/after photos and video clips with the team (Slack)
• Organize media in Google Drive and publish engaging posts
• Grow into light video editing support for reels/stories

Qualifications

• Excellent spoken and written English (clear, friendly, professional)
• 1-3 years in appointment setting, inside sales, customer service, or sales VA role
• Confident on the phone and via text/email
• Comfortable qualifying leads and handling light objections
• Experience using CRMs (GoHighLevel, Jobber, or similar)
• Organized, consistent, and reliable
• Able to work independently and hit daily activity expectations
• Reliable internet, quality headset/mic, and quiet workspace

Tools You’ll Use

• GoHighLevel, Jobber, Slack, Google Workspace

Schedule (PST -- not flexible)

• Weeks 1-2 (Training): Mon-Fri, 9:30 AM-6:00 PM PST
• Week 3+: Tues-Sat, 9:30 AM-6:00 PM PST

Compensation

• Employment type: Full-time contractor (1099)
• Expected pay range: $10-$12 per hour (based on experience)

Why Join Kitchen Makeovers

• Long-term role with a growing Canadian company
• Clear expectations and performance metrics
• Weekly coaching and development
• Strong systems and SOPs
• Opportunity to grow into higher-level sales roles

Kitchen Makeovers is an equal opportunity employer. If you need accommodations during the hiring process, let us know and we'll support you.