Remote Client Intake & Scheduling Specialist (LATAM/PH)

HireHawk Inc.; Philippines; Remote; PHP 912,000 - 1,052,000; Full time

Benefits offered by this job

Access to perk marketplace

Advance earnings option

Job summary

HireHawk Inc. is seeking a Client Intake & Scheduling Coordinator to join a US-based law firm’s support team. This remote role focuses on answering calls and emails, managing inquiries, and scheduling consultations with the Managing Attorney to ensure timely engagement with prospective clients.

Ideal candidates have 2+ years in customer-facing roles, strong English communication, and excellent calendar discipline. Remote, full-time, with ongoing administrative support during lower volume periods.

Qualifications

• 2+ years in customer service, intake, reception, appointment setting, or similar roles.
• Excellent spoken and written English with a professional phone presence.
• Experience answering inbound calls and returning missed inquiries promptly.
• Experience scheduling appointments and maintaining calendars with attention to detail.
• Ability to manage multiple inquiries and follow-ups independently while remote.

Responsibilities

• Create a strong first impression for prospective clients via phone and email.
• Respond to inbound calls, missed calls, and inquiries to ensure timely attention.
• Schedule consultations with the Managing Attorney and maintain a precise calendar.
• Own follow-up on outstanding inquiries to prevent client loss.
• Keep lead and client data accurate across the firm's systems.

Skills

Customer service

Intake coordination

Appointment scheduling

Administrative support

Remote work discipline

Tools

CRM software

Calendar software

Office productivity tools

Job description

HireHawk Inc. is seeking a Client Intake & Scheduling Coordinator to join a US-based law firm’s support team. This remote role focuses on answering calls and emails, managing inquiries, and scheduling consultations with the Managing Attorney to ensure timely engagement with prospective clients.

Ideal candidates have 2+ years in customer-facing roles, strong English communication, and excellent calendar discipline. Remote, full-time, with ongoing administrative support during lower volume periods.