Intake Specialist – Closer

Attorney Assistant LLC; Philippines; Remote; PHP 2,514,000 - 4,085,000; Full time

Benefits offered by this job

PTO

Referral incentives

Bonuses where applicable

Job summary

Attorney Assistant LLC is seeking a confident Intake Specialist – Closer to support a U.S.-based law firm by turning qualified prospective clients into signed cases. This role is remote for candidates based in the Philippines, requiring proactive engagement and careful qualification of leads from first contact.

You will guide conversations toward a signed retainer, handle objections with empathy, and maintain accurate CRM records while meeting performance targets and client needs.

Qualifications

• 2+ years in consultative sales, inbound sales, appointment conversion, or high-volume phone-based closing.
• Demonstrated success converting inbound leads into paying clients, signed agreements, or completed sales.
• Experience handling objections and following up with prospects who did not commit on the first call.
• Familiarity with CRMs, lead management systems, call tracking, and performance dashboards.

Responsibilities

• Respond quickly to inbound calls and leads, and take the lead in every conversation from the first minute.
• Build rapport fast, ask thoughtful qualifying questions, and listen for what matters most to the prospective client.
• Guide qualified leads toward signing a retainer by clearly explaining next steps and confidently asking for the business.
• Address objections and hesitation with empathy, and create appropriate urgency without pressure.
• Follow up consistently with prospects who did not commit during the first conversation.
• Support callers who may be stressed, injured, frustrated, or uncertain, while still moving each call to a clear next step.
• Document every interaction accurately and promptly in the CRM or lead management system.
• Track and own personal performance against conversion, response-time, and follow-up targets.

Skills

Confident communicator

Natural closer

Empathetic but decisive

Results-driven

Consultative sales

Inbound sales

Lead management

Tools

HubSpot

Salesforce

CRM

Job description

At Attorney Assistant, we help law firms manage the work that keeps cases moving and clients supported, including intake, follow-up, admin, legal support, and operations.

Through Staffline and Frontline, formerly known as Intake360, we provide dedicated staffing and 24/7 live intake support for U.S.-based law firms. Our team helps firms respond faster, stay organized, and build reliable support systems around their daily work.

We’re growing our remote team and looking for reliable, skilled professionals who want to build long-term careers supporting law firms.

Overview

We are looking for a confident, empathetic, and sales-minded Intake Specialist – Closer to support a U.S.-based law firm by turning qualified prospective clients into signed cases. This is for candidates based in the Philippines.

In this role, intake is not simply answering phones or collecting information. You will lead each conversation, build trust quickly, work through hesitation, and confidently ask for the commitment. The right person pairs the empathy of a client-care professional with the discipline, urgency, and accountability of a high-performing salesperson.

Key Responsibilities

• Respond quickly to inbound calls and leads, and take the lead in every conversation from the first minute.
• Build rapport fast, ask thoughtful qualifying questions, and listen for what matters most to the prospective client.
• Guide qualified leads toward signing a retainer by clearly explaining next steps and confidently asking for the business.
• Address objections and hesitation with empathy, and create appropriate urgency without pressure.
• Follow up consistently with prospects who did not commit during the first conversation.
• Support callers who may be stressed, injured, frustrated, or uncertain, while still moving each call to a clear next step.
• Document every interaction accurately and promptly in the CRM or lead management system.
• Track and own personal performance against conversion, response-time, and follow-up targets.

What We’re Looking For

• Confident communicator: You build rapport quickly, ask thoughtful questions, listen for what matters, and lead the conversation rather than waiting for the caller to direct it.
• Natural closer: You are comfortable asking for the business, addressing objections, creating appropriate urgency, and guiding qualified leads to a signed retainer.
• Empathetic but decisive: You recognize that prospective legal clients may be under real stress, and you still move the conversation toward a clear next step.
• Results-driven and accountable: You understand conversion rates, lead response times, follow-up discipline, and signed retainers, and you document every interaction accurately.

Requirements

• 2+ years in consultative sales, inbound sales, appointment conversion, or high-volume phone-based closing.
• Demonstrated success converting inbound leads into paying clients, signed agreements, or completed sales.
• Experience handling objections and following up with prospects who did not commit on the first call.
• Familiarity with CRMs, lead management systems, call tracking, and performance dashboards.

Nice to Have

• Experience in legal intake, personal injury, mass tort, family law, or criminal defense.
• Background in another professional services environment.

How Success Is Measured

• Conversion rate of qualified leads to signed retainers.
• Speed of response to new inbound leads.
• Follow-up discipline on prospects who did not sign on the first call.
• Number of signed retainers.
• Accuracy and completeness of interaction records.

No Legal Background? Apply Anyway

Prior legal experience is helpful, but proven sales ability matters more. A strong closer from another industry is often a better fit than someone whose intake experience is limited to gathering information and transferring calls. If you have a track record of converting leads into committed clients, we want to hear from you.

Schedule and Benefits

• Schedule depends on client needs and usually falls within U.S. time zones, including Eastern Time, Central Time, Mountain Time, or Pacific Time.
• Must have a reliable device, stable internet connection, and quiet remote work setup.
• PTO, referral incentives, and bonuses where applicable.

How It Works

This posting is for a current client hiring need. Candidates who meet the role requirements will be reviewed based on their experience, communication skills, availability, and alignment with the client’s needs.

Applicants may also be considered for similar opportunities with Attorney Assistant based on their qualifications, experience, availability, and client requirements.