Remote Legal Intake Specialist

HireUs.PH OPC; Metro Manila; Remote; PHP 335,000 - 580,000; Full time

Job summary

HireUs.PH OPC is seeking a Legal Intake Coordinator to be the first point of contact for prospective clients. You’ll evaluate needs, gather case details, and guide the onboarding process while handling calls, email, and chat as needed.

Responsibilities include screening inquiries, routing cases to the appropriate department, maintaining accurate confidential records in the CRM, and coordinating initial consultations. This is a remote, full-time role with consistent schedule.

Qualifications

• Must have at least 2 years of legal intake, client service, or administrative experience in a legal setting.

Responsibilities

• Answer incoming calls and other communications; conduct initial screenings to assess client needs and gather case information; document data in intake system.
• Evaluate potential cases against firm criteria; allocate to the appropriate department or specialist; explain intake process.
• Maintain professional, empathetic communication; manage expectations; follow up to complete intake process.
• Input and organize confidential client information and logs in the case management software; schedule initial consultations.
• Adhere to confidentiality and data privacy regulations; ensure information is precise and complete.
• Follow up with potential clients who do not sign up with the firm.

Skills

CRM software

Legal case management

Microsoft Office

Typing speed

Communication skills

Education

Bachelor's degree in Legal Management

Paralegal Studies

High school diploma with significant experience

Tools

Clio

MyCase

Microsoft Office

Job description

HireUs.PH OPC is seeking a Legal Intake Coordinator to be the first point of contact for prospective clients. You’ll evaluate needs, gather case details, and guide the onboarding process while handling calls, email, and chat as needed.

Responsibilities include screening inquiries, routing cases to the appropriate department, maintaining accurate confidential records in the CRM, and coordinating initial consultations. This is a remote, full-time role with consistent schedule.