IT Network Administrator

iScale Solutions; Makati; Remote; PHP 1,004,000 - 1,451,000; Full time

Job summary

iScale Solutions is seeking an experienced network engineer for a remote role serving multiple MSP clients. You will design, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure across client environments, while monitoring performance and resolving complex issues proactively.

The role requires 5+ years in MSP settings, strong routing/switching knowledge, and fluent English communication. Experience with Windows Server and AD is expected.

Qualifications

• 5+ years of high-level MSP experience.
• Extensive hands-on networking knowledge: routing, switching, VLANs, firewalls, VPNs, and security.
• Strong troubleshooting skills with time-critical issues across multiple client accounts.
• Fluent written and spoken English and professional phone communication.
• Experience with Windows Server, Active Directory, DNS/DHCP, and Microsoft 365/Entra.

Responsibilities

• Design, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments.
• Monitor network performance and resolve issues across switches, routers, and access points.
• Provide Tier 1–3 support as escalation for multi-client accounts.
• Conduct network assessments and recommend upgrades and best practices.
• Support client onboarding, including network audits, documentation, and migrations.
• Document network diagrams, configurations, and procedures.
• Design and maintain bulk internet, Wi‑Fi, and managed network services.
• Troubleshoot resident‑facing connectivity issues with property management/ISP partners.

Skills

Networking fundamentals

LAN/WAN design

VPN and firewall management

Troubleshooting complex issues

Client relations and communication

Tools

RMM

PSA/ticketing

Microsoft 365/Entra

Active Directory tools

Job description

• Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments
  
• Monitor network performance and proactively resolve issues before they escalated Manage switches, routers, firewalls, access points, and other network hardware
  
• (Cisco, Ubiquiti, Fortinet, SonicWall, or similar)
  
• Administer Active Directory, DNS, DHCP, VLANs, and network security policies Perform patching, firmware updates, and lifecycle management of network equipment
  
• Serve as an escalation point for Tier 1–3 tickets requiring network expertise across multiple client accounts
  
• Conduct network assessments and provide consulting recommendations on infrastructure upgrades, security posture, and best practices
  
• Support new client onboarding, including network audits, documentation, and migrations
  
• Document network diagrams, configurations, and procedures for each client environment
  
• Design and maintain bulk internet, Wi‑Fi, and managed network services for
  

This is a remote position.

• Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments
  
• Monitor network performance and proactively resolve issues before they escalated Manage switches, routers, firewalls, access points, and other network hardware
  
• (Cisco, Ubiquiti, Fortinet, SonicWall, or similar)
  
• Administer Active Directory, DNS, DHCP, VLANs, and network security policies Perform patching, firmware updates, and lifecycle management of network equipment
  
• Serve as an escalation point for Tier 1–3 tickets requiring network expertise across multiple client accounts
  
• Conduct network assessments and provide consulting recommendations on infrastructure upgrades, security posture, and best practices
  
• Support new client onboarding, including network audits, documentation, and migrations
  
• Document network diagrams, configurations, and procedures for each client environment
  
• Design and maintain bulk internet, Wi‑Fi, and managed network services for
  

MDU/property clients

• Troubleshoot resident‑facing connectivity issues and coordinate with property management/ISP partners
  
• Remotely configure, monitor, and support headend equipment, distributed antenna systems, and in‑building wireless infrastructure, coordinating with on‑site technicians as needed
  
• Ensure network uptime and service quality across multiple properties
  
• Provide clear, professional phone and remote support to clients and residents of all technical skill levels
  

Diagnose and resolve complex, multi‑layered technical issues independently

Maintain accurate ticket notes, documentation, and after‑hours/on‑call coverage as needed

Requirements

• 5+ years of high‑level MSP (or similar multi‑client IT services) experience
• Extensive hands‑on networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless, and network security fundamentals
• Strong troubleshooting and problem‑solving skills, with the ability to diagnose complex issues under time pressure across all levels (Tier 1 through advanced/escalation‑level work)
• Comfortable and effective communicating by phone with clients and residents of varying technical backgrounds
• Fluent written and spoken English
• Experience supporting both business/consulting clients and larger managed infrastructure (e.g., multi‑site or multi‑tenant environments)
• Strong working knowledge of Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and common MSP tools (RMM, PSA/ticketing platforms) — we are a heavily Microsoft‑centric environment
• Ability to prioritize and manage multiple client environments and competing priorities simultaneously