Remote Circuit Delivery Coordinator (Telecom & SD-WAN)

CommandLink; Mexico; On-site; PHP 2,769,230 - 4,615,384; Full time

Benefits offered by this job

Flexible time off

Employee referral bonuses

Fun events

Job summary

Command|Link is seeking a Circuit Delivery Coordinator for a 100% remote role within our Service Delivery team. You will manage third-party resources, review orders, prioritise workload, and drive escalations to ensure timely delivery of internet, voice, and SDWAN services.

You will coordinate with project managers, customers, vendors, and internal teams, maintaining clear communication and meeting quality standards.

Qualifications

• 1+ years of experience within the telecommunications industry.
• Experience documenting dependencies and priorities clearly.
• Experience managing escalations independently.
• Adaptability to dynamic environments.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and soft skills.
• Analytical and problem-solving abilities.
• Project management and organizational skills.
• High integrity and ethical conduct.
• Team player with a passion for success.
• Proficiency in Microsoft Office and PC applications.

Responsibilities

• Support assigned project managers and the PM team in provisioning new orders for internet, voice, and SDWAN services.
• Process carrier orders including new services, upgrades, moves, changes, and disconnects.
• Order Voice Services including Phones & Porting Numbers.
• Request and manage dispatches.
• Manage third-party resources to ensure timely delivery meeting quality standards.
• Communicate regularly with project managers, providing updates through the delivery cycle.
• Prioritize and manage daily workload effectively.
• Drive escalations to achieve results and liaise for customer or carrier orders.
• Ensure timely communication with customers, vendors, sales teams, and peers.
• Status large project installations and communicate order status accurately.
• Take on additional responsibilities and projects to support team success.

Skills

Telecom experience

VOIP experience

Dependency documentation

Escalation management

Adaptability

Communication skills

Customer service

Analytical problem solving

Project management

Team player

Ethical conduct

Tools

Microsoft Office

Job description

Command|Link is seeking a Circuit Delivery Coordinator for a 100% remote role within our Service Delivery team. You will manage third-party resources, review orders, prioritise workload, and drive escalations to ensure timely delivery of internet, voice, and SDWAN services.

You will coordinate with project managers, customers, vendors, and internal teams, maintaining clear communication and meeting quality standards.