Telecom Service Delivery Orchestrator

HGS Offshore Staffing Solutions; Metro Manila; Remote; PHP 600,000 - 840,000; Full time

Job summary

Alpha is seeking an Operations Coordinator to manage end-to-end delivery of customer services across connectivity, voice, cloud, and managed IT services. You will act as the operational control tower, coordinating carriers, vendors, and internal teams to ensure on-time delivery and proper documentation.

You will onboard new customers, coordinate orders, track milestones, and provide proactive updates while maintaining accurate CRM records and ensuring seamless service activation across time

Qualifications

• 2+ years experience in operations, service delivery, or project coordination.
• Experience in MSP, ISP, telecommunications, or technical service environments preferred.
• Strong written English communication skills.
• High attention to detail and strong organisational ability.
• Experience using CRM/ticketing systems (ConnectWise, ServiceNow, HubSpot, Zendesk, or similar).
• Ability to manage multiple parallel workflows and deadlines.
• Comfortable working across time zones and with remote teams.
• Understanding of telecom services (NBN, fibre, SIP, VoIP) preferred.
• Experience managing vendor relationships or external contractors preferred.
• Basic technical literacy (not engineering-level required) preferred.

Responsibilities

• Manage onboarding of new customers from contract signature to service activation.
• Coordinate NBN, fibre, and carrier service orders end-to-end.
• Track installation milestones and ensure timely completion.
• Schedule and coordinate contractors (cabling, AV, onsite technicians).
• Manage number porting and voice system migrations.
• Liaise with telcos, ISPs, and infrastructure providers.
• Follow up on orders, provisioning delays, and service activations.
• Provide proactive updates to customers on order progress and incidents.
• Maintain CRM records and pipeline accuracy; ensure tickets are correctly classified and assigned.
• Ensure all services are delivered on time, correctly configured, and fully documented.

Skills

English communication

Attention to detail

Time management

Multi-tasking

Remote collaboration

Technical literacy

Tools

ConnectWise

ServiceNow

HubSpot

Zendesk

Job description

Alpha is seeking an Operations Coordinator to manage end-to-end delivery of customer services across connectivity, voice, cloud, and managed IT services. You will act as the operational control tower, coordinating carriers, vendors, and internal teams to ensure on-time delivery and proper documentation.

You will onboard new customers, coordinate orders, track milestones, and provide proactive updates while maintaining accurate CRM records and ensuring seamless service activation across time