Remote Circuit Delivery Coordinator

CommandLink; Philippines; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Flexible time off

Growth opportunities

Innovative environment

Impactful work

Fun events

Employee referral bonuses

Job summary

Command|Link is a global SaaS provider of network, voice and IT security solutions offering a 100% remote role as Circuit Delivery Coordinator. You will manage third-party resources, ensure timely delivery of customer orders, and coordinate with project managers, vendors, and internal teams.

In this role you will review orders, prioritize workload, drive escalations, document dependencies, and maintain clear communications throughout the delivery cycle to meet quality standards and customer

Qualifications

• 1+ years of experience within the telecommunications industry.
• VOIP experience strongly recommended.
• Experience documenting dependencies and priorities clearly.
• Experience managing escalations independently.
• Adaptability to dynamic environments.

Responsibilities

• Support assigned project managers and the PM team in provisioning new orders.
• Process carrier orders including new services, upgrades, moves, changes and disconnects.
• Order Voice Services including Phones & Porting Numbers.
• Request & Manage Dispatches.
• Manage third-party resources to ensure timely delivery meeting quality standards.
• Communicate regularly with project managers with updates throughout the delivery cycle.
• Prioritize and manage daily workload effectively.
• Drive escalations to achieve results and liaise for customer or carrier orders.
• Ensure timely communication with customers, vendors, sales teams and peers.
• Status large project installations and communicate order status accurately.
• Take on additional responsibilities and projects as needed.

Skills

Telecommunications experience

VOIP experience

Project management

Communication skills

Customer service

Analytical problem solving

Team collaboration

MS Office

Tools

PC applications

Microsoft Office

Job description

Command|Link is a global SaaS provider of network, voice and IT security solutions offering a 100% remote role as Circuit Delivery Coordinator. You will manage third-party resources, ensure timely delivery of customer orders, and coordinate with project managers, vendors, and internal teams.

In this role you will review orders, prioritize workload, drive escalations, document dependencies, and maintain clear communications throughout the delivery cycle to meet quality standards and customer