Circuit Delivery Coordinator

CommandLink; Mexico; On-site; PHP 2,769,230 - 4,615,384; Full time

Benefits offered by this job

Flexible time off

Employee referral bonuses

Fun events

Job summary

Command|Link is seeking a Circuit Delivery Coordinator for a 100% remote role within our Service Delivery team. You will manage third-party resources, review orders, prioritise workload, and drive escalations to ensure timely delivery of internet, voice, and SDWAN services.

You will coordinate with project managers, customers, vendors, and internal teams, maintaining clear communication and meeting quality standards.

Qualifications

• 1+ years of experience within the telecommunications industry.
• Experience documenting dependencies and priorities clearly.
• Experience managing escalations independently.
• Adaptability to dynamic environments.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and soft skills.
• Analytical and problem-solving abilities.
• Project management and organizational skills.
• High integrity and ethical conduct.
• Team player with a passion for success.
• Proficiency in Microsoft Office and PC applications.

Responsibilities

• Support assigned project managers and the PM team in provisioning new orders for internet, voice, and SDWAN services.
• Process carrier orders including new services, upgrades, moves, changes, and disconnects.
• Order Voice Services including Phones & Porting Numbers.
• Request and manage dispatches.
• Manage third-party resources to ensure timely delivery meeting quality standards.
• Communicate regularly with project managers, providing updates through the delivery cycle.
• Prioritize and manage daily workload effectively.
• Drive escalations to achieve results and liaise for customer or carrier orders.
• Ensure timely communication with customers, vendors, sales teams, and peers.
• Status large project installations and communicate order status accurately.
• Take on additional responsibilities and projects to support team success.

Skills

Telecom experience

VOIP experience

Dependency documentation

Escalation management

Adaptability

Communication skills

Customer service

Analytical problem solving

Project management

Team player

Ethical conduct

Tools

Microsoft Office

Job description

About Command|Link

Command|Link is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a Full-Time, 100% Remote opportunity.

About Your New Role

As a Circuit Delivery Coordinator within our Service Delivery team, you will be responsible for managing third-party resources, ensuring timely delivery of customer orders with specified quality standards. This role involves communicating regularly with project managers, reviewing sales orders, prioritizing workload, driving escalations when necessary, and maintaining effective communication with customers, vendors, and internal teams.

Key Responsibilities

• Support assigned project managers and the PM team in the provisioning of new orders to business customers for internet, voice, and SDWAN services.
• Process carrier orders, including but not limited to, new services, upgrades, moves, changes, and disconnects.
• Ordering Voice Services including Phones & Porting Numbers
• Request & Manage Dispatches
• Manage third-party resources, both internal and contracted, to ensure timely delivery of customer orders meeting specified quality standards.
• Communicate regularly with project managers, providing updates throughout the delivery cycle.
• Prioritize and manage daily workload effectively.
• Drive escalations as necessary to achieve results and act as a liaison for customer or carrier orders.
• Ensure timely and effective communication with customers, vendors, sales teams, and peer organizations.
• Status large project installations, communicating order status accurately.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What You'll Need For Success

• 1+ Years of experience within the telecommunications industry.
• Internet Circuit ordering with Carriers preferred
• VOIP experience strongly recommended.
• Ability to document dependencies and priorities clearly.
• Experience managing escalations independently.
• Adaptability to dynamic environments.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and soft skills.
• Analytical and problem-solving abilities.
• Project management and organizational skills.
• High integrity and ethical conduct.
• Team player with a passion for success.
• Proficiency in Microsoft Office and PC applications.

Why you'll love life at Command|Link

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we're committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process - they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.